Emtrain Blog

10 Ways to Resolve Workplace Conflict: Part 2

Posted by Patti Perez

February 23, 2017

This article was drafted by the attorneys of Ogletree Deakins, a labor and employment law firm representing management, and is reprinted with permission. This information should not be relied upon as legal advice.


This article is the second part in a two-part series addressing managerial best practices for conflict prevention and resolution. Part one offered the first half of a 10-point checklist that also identified potential “triggering” events or issues and turning points at which companies may be able to take proactive steps to avoid strife, improve workplace culture, boost employee productivity and loyalty and, one hopes, make their businesses employers of choice.

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Topics: HR Compliance, Employment Law, Workplace conflict

10 Ways to Resolve Workplace Conflict: Part 1

Posted by Patti Perez

February 23, 2017

This article was drafted by the attorneys of Ogletree Deakins, a labor and employment law firm representing management, and is reprinted with permission. This information should not be relied upon as legal advice.


Conflict at work is inevitable. Despite this reality, there are many steps that employers can take to avoid and resolve workplace strife. According to a 2014 study, office workers spend, on average, 2.5 hours per week trying to resolve conflict—an expenditure of time that translates into an estimated $359 billion in lost revenue in the United States alone.

My experience as an independent workplace investigator has given me a bird’s eye view of workplace conflict as it unfolds. In my review of allegations made by complainants and the evidence I have uncovered while conducting workplace investigations, I’ve come to see a few patterns. One pattern is that there almost always seems to be a point in time—a decision made (or not made), an action taken (or not taken), or something said (or not said or stated poorly)—when the conflict I’m investigating could have been avoided.

The following two-part series offers a 10-point checklist addressing managerial best practices for conflict prevention and resolution while identifying potential “triggering” events or issues and turning points at which companies may be able to take proactive steps to avoid strife, improve workplace culture, boost employee productivity and loyalty and, one hopes, make their businesses employers of choice.

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Topics: HR Compliance, Employment Law, Workplace conflict

Mistakes that Ruin Workplace Culture: Part 3

Posted by Patti Perez

November 7, 2016

This article was drafted by the attorneys of Ogletree Deakins, a labor and employment law firm representing management, and is reprinted with permission. This information should not be relied upon as legal advice.


In part one and part two of this three-part series, we discussed two of the most common traps employers fall into when it comes to avoiding and resolving workplace conflict: failing to anticipate and plan for high-risk situations and creating situations that may give rise to the perception of unfairness in the workplace.

The final segment will explain how focusing on legal compliance may—oddly enough—turn workplace conflicts into crises and how to lay out a plan for addressing workplace conflicts quickly and effectively.

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Topics: HR Compliance, Employment Law, Harassment Investigations

Mistakes that Ruin Workplace Culture: Part 2

Posted by Patti Perez

November 3, 2016

This article was drafted by the attorneys of Ogletree Deakins, a labor and employment law firm representing management, and is reprinted with permission. This information should not be relied upon as legal advice.


In part one of this three-part series, we discussed a trap companies often fall into when it comes to avoiding and resolving conflict: failing to anticipate and plan for high-risk situations.

Part two covers situations that may give rise to the perception of unfairness in the workplace, which is another common trigger for conflicts and crises.

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Topics: HR Compliance, Employment Law, Harassment Investigations

Mistakes that Ruin Workplace Culture: Part I

Posted by Patti Perez

October 31, 2016

This article was drafted by the attorneys of Ogletree Deakins, a labor and employment law firm representing management, and is reprinted with permission. This information should not be relied upon as legal advice.


I dedicate a fair portion of my professional life to resolving workplace conflict. While I enjoy helping companies once a crisis has occurred, my preference is to help companies avoid crises in the first place.

Whether your role is in risk assessment and/or management, legal services, human resources, or employee relations, it is important to hone your skills in both proactive crisis-avoidance and creative problem-solving.

In this blog series, I will highlight some of the most common traps I’ve seen companies fall into when it comes to avoiding and resolving conflict. The first is failing to anticipate and plan for high-risk situations.

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Topics: HR Compliance, Employment Law, Harassment Investigations

Top 10 Workplace Investigation Mistakes: Part 1

Posted by Patti Perez

October 18, 2016

This article was drafted by the attorneys of Ogletree Deakins, a labor and employment law firm representing management, and is reprinted with permission. This information should not be relied upon as legal advice.


Resolving conflict in the workplace is a key issue for employers. Legal requirements have continued to expand in terms of what courts expect employers to do in order to prevent and correct wrongful behavior.

In response, employers have increased mechanisms through which employees can lodge complaints related to their work environments.

Employees have embraced their ability to provide information to their employers about problems they are experiencing, which has exponentially increased the importance of conflict resolution.

HR and other professionals are now expected to be experts at conducting workplace investigations and resolving conflict in the workplace. In 20 years of resolving workplace conflicts, I have seen employers do many things well and have also seen employers make key mistakes.

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Topics: HR Compliance, Employment Law, Harassment Investigations

Manage Your Wage and Hour Violation Risk with Our Free Toolkit

Posted by Allison Baker

August 10, 2016

With the new DOL overtime rule going into effect and employee misclassification violations on the rise, wage and hour issues will be a focus for many HR departments this year. 

How do you plan to manage your wage and hour violation risk this year? 

To help manage your risk for wage and hour violations, we put together a free Wage & Hour Toolkit. This toolkit has everything you need to help you manage common wage and hour issues from misclassification to ensuring that your employees take proper meal and rest breaks:

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Topics: HR Compliance, Wage-and-Hour, Employment Law, misclassification

Download Your Free California Wage and Hour Guide

Posted by Allison Baker

August 3, 2016

When we asked the attendees of our Top 10 Wage & Hour Risks in California webinar which wage and hour issue they were most concerned about, most of them named employee misclassification issues as their top concern.

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Topics: HR Compliance, Wage-and-Hour, Employment Law, misclassification

Ask an Expert: Complying with Ontario Bill 132

Posted by Allison Baker

July 5, 2016

In March, 2016, Ontario passed the Sexual Violence and Harassment Action Plan Act (Supporting Survivors and Challenging Sexual Violence and Harassment), 2015 (“Act”) , which creates specific duties for all employers to: 

  • develop policies and procedures to prevent workplace harassment and violence

  • investigate incidents and complaints of workplace harassment

  • train all workers on policy, reporting, and investigation process

During our recent webinar, we gave attendees the opportunity to ask Candian employment law expert and DLA Piper partner, Karen Bock, about Ontario Bill 132 as well as other compliance-related questions. 

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Topics: HR Compliance, Legal, Employment Law

How to Prevent Bullying in Your International Workplace

Posted by Allison Baker

June 8, 2016

 

In a recent survey, Emtrain asked which workplace issue employers were most worried about. Of those polled, 67% named workplace bullying as the workplace issue that concerned them the most.

Even though many countries still don’t have anti-bullying laws in place, workplace bullying remains a trending international workplace issue.

According to the Healthy Workplace Campaign, workplace bullying is defined as repeated health-harming mistreatment that takes one or more of the following forms:

  • Verbal abuse.

  • Offensive behaviors that are threatening, humiliating, or intimidating.

  • Work interference or sabotage that prevents work from getting done.

Illegal or not, workplace bullying kills productivity, damages your employer brand, and can even lead to costly lawsuits, depending on the discrimination and harassment laws in your country.

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Topics: HR, workplace harassment, Employment Law, international employment law, workplace bullying